About Us

Montage, Inc. has built its outstanding reputation on its ability to deliver superior customer service with a "personal touch" since 1972. Montage specializes in meeting the unique service needs of the furniture and carpet industries as well as a variety of other industries, programs, and customers. We provide the perfect combination of service, support and expertise - all to keep a simple, but incredibly important promise: to care for the customer.

Montage, Inc. is a privately held company operating in Roseville, Minn., and Milbank S.D.

Montage, Inc. is a Better Business Bureau accredited business and carries a service and reliability rating of A+, the highest rating awarded by the BBB. Click Here to view our BBB report.

Our Core Disciplines

Recruiting and Developing Customer Service Professionals
In our 35 years in business, we've developed a solid and successful blueprint for recruiting and developing talented customer service professionals. As a result, our clients benefit greatly from their experience, knowledge and long tenure.

Process Management
An essential aspect of our method is the definition, documentation and continuous improvements of the service processes we employ. In today's fast-paced environment where dynamic change is a constant, we adapt our processes to fit the new conditions in order to consistently deliver desired results.

Performance Measurement
Our teams closely track the critical metrics of our service programs on a daily basis. Our management committee conducts monthly reviews to ensure consistent quality control.

Our Core Values

Our Touchstone: The Human Touch
When you look into the soul of our business, you will find an unwavering faith in the value of the human relationship. Just as our technology makes us more efficient, and our processes make us more effective, our commitment to the human touch makes us more valuable.

Our Mission: Customer Satisfaction
Satisfaction is more than just hearing, "yes." It means having easy access to a friendly and responsive human being on the phone or online. It means communicating with someone who is knowledgeable and understanding about your situation and is capable of promptly helping you arrive at the best possible solution. It's the total service experience that leads to true satisfaction. That's our mission.