Handling Product Inquiries
Montage treats each inquiry as an opportunity to create a new customer or to keep an existing customer satisfied. Our goal is to do everything possible to meet the customer's needs during a call and perform necessary follow-up.
We build the foundation for success by employing our five-step planning process and using our integrated call follow-up systems, including:
fulfillment management
including
electronic fulfillment
options.
sales lead management
for pro-active sales follow-up and qualification of sales leads.
marketing data management
system to capture, organize and make available important service and marketing data.
Order Taking
Our order taking capability and experience includes:
direct response orders
web-based retail applications and web site hosting
custom web based business-to-business order taking applications
We accept payment by credit card, check or money order and seamlessly move authorized orders to our
fulfillment management
system for shipping. Order status inquiries and return processing services are also provided.
Implementing a web based retail operation can be much faster, easier and less expensive than you may think when you use our e-store shopping cart application.
Warranty Claims
Providing administrative services for product warranties and after-sale service plans has been a Montage specialty for over 20 years. We currently manage data for millions of registrations and have processed hundreds of thousands of claims.
Our services include:
registration processing
1-800 claim services
claim administration
authorized service network administration
maintaining a service record database
claim activity analysis and reporting
Montage has the staff experience, the processes and the systems in place to help our clients make their warranty and service plan programs an efficient and successful marketing tool.
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Please
Contact Us
via e-mail or call Tom at 651.633.1955 to find out more about how Montage can help you take great care of your customers.
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Montage Incorporated, 3050 Centre Pointe Drive, Suite 50, Roseville, MN 55113, Phone 651.633.1955, FAX 651.633.2072
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