Customer Service Center

Montage's service center enables you to extend your business without adding staff and overhead to your current payroll. Through meaningful dialog and know-how from hands-on training, our customer service representatives solve your customers' problems and handle their requests. Our prompt attention and commitment to detail results in a satisfied customer whose loyalty to your brand increases with each service interaction.

Talented, dedicated staff

• Trained to effectively serve customers who need assistance with warranty claims, conducting surveys and handling inquires, complaints, technical assistance, product purchases, and sampling/product previewing
• Specialty training in the furniture and carpet industries
• Live, Midwest-based customer service representatives provide helpful, courteous and knowledgeable support with a focus on relationship and loyalty development
• Bilingual customer service representatives on staff - plus access to translators for other language needs

Quality Standards and Infrastructure

• 80% of calls are answered in less than 30 seconds; average abandon rate of less than 3%
• Live observation of calls with capability to record every call for quality assurance
• Scalability and flexibility
• Handle contacts via mail, phone, fax, email and Internet

"Providing a quick and friendly answer to all of our calls is just the beginning. We empower our customer service representatives to make decisions, which contributes to a high level of one-contact resolutions for customers."
-Georgie
Montage Customer Service Manager